Return Policy

Our return policy is designed to provide customers with flexibility and assurance when evaluating their purchases. Shoppers have a period of thirty days from the confirmed delivery date to initiate a return if the product does not meet expectations. To be eligible, items must be returned in the same condition they were received—unused, unworn, unwashed, and free from any damage or alterations. All original components, including tags, labels, accessories, manuals, inserts, and packaging, must accompany the returned item. Proof of purchase, such as an order confirmation or receipt, is required to verify the transaction and facilitate processing.

To start the return process, customers should contact our support team via email at tytubeofficial@outlook.com. Each request is carefully reviewed to confirm that the item meets return criteria. Once approved, detailed instructions and a prepaid return shipping label are provided, and it is essential to follow these instructions exactly. Returns sent without authorization, through incorrect methods, or failing to comply with policy standards may be delayed, rejected, or deemed ineligible for a refund. Our customer service team is available throughout the process to provide guidance, answer questions, and ensure clarity and ease.

Customers are encouraged to inspect their orders immediately upon receipt. Any issues, including damage during shipping, manufacturing defects, or incorrect items, should be reported promptly. Early notification allows us to assess the situation, determine the most appropriate resolution, and expedite processing. Prompt reporting helps ensure fairness and efficiency in resolving issues, whether that involves a replacement, return, or refund.

Certain products may be exempt from returns due to hygiene, safety, or other specific considerations. Customers unsure about return eligibility should confirm with support before sending items back. Exchanges are not handled directly; customers must return the original item and place a separate order for a replacement, ensuring accurate inventory management and correct refund processing.

Customers in the European Union have additional statutory rights, including a fourteen-day cooling-off period. During this time, orders may be canceled or returned without a reason, provided the items remain in their original condition and include all tags, packaging, and proof of purchase. This legal right works in conjunction with our standard return policy.

Returned items are carefully inspected upon receipt, and customers are informed once the review is complete. Approved returns are refunded to the original payment method, typically within ten business days, though processing times may vary depending on the bank or payment provider. If the refund has not been received within fifteen business days, customers should contact our support team at tytubeofficial@outlook.com for assistance.

Our goal is to make the return and refund process straightforward, reliable, and transparent. By offering clear instructions, responsive support, and fair procedures, we aim to give customers confidence and reassurance, ensuring a smooth and positive experience whenever a return is necessary.